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110 York Street, Cambridge, CB12PY, United Kingdom
Director, Business Development
Nicola is all about client service. It’s very simple. She wakes up in the morning with a mission to deliver outstanding service and client care. Her Client Services team supports Outsell clients with everything from service tours to lost passwords. Nicola has held positions in Outsell’s Marketing and Client Solutions teams and she previously led the account management team at EPS in London, prior to the acquisition by Outsell. Before joining EPS, Nicola was a Strategic Marketing Manager at ProQuest, where one aspect of her role was conducting and sourcing market research and intelligence about the information industry and the education and library markets. Nicola is passionate about great service, teamwork, clear communication, and achieving win-win-win.


  • Sales and marketing management
  • Strategic marketing
  • Market research and analysis
  • Information management benchmarks and best practices
  • Strategies and trends for information management functions
  • The information industry (in particular, e-learning, the education and library market, and reference publishing)


  • Electronic Publishing Services Ltd. (EPS)
  • Information Transfer
  • ProQuest
  • Brandmark Advertising
  • Allied Domecq


Nicola holds a BA (Hons) in English Literature from the University of Wales, Swansea.

More about Nicola

Movies I Like:

Dr. Zhivago, Before Sunrise, All About My Mother, It’s a Wonderful Life

Music I Listen To:

A lot of folk music, BBC 6 Music Radio (esp. Radcliffe and Maconie)

Favorite Authors:

Ekhart Tolle, Ian McEwan, Julian Barnes, and Lionel Shriver

Best Vacation/Holiday I’ve Taken:

Goa, India

Favorite Reads:

The Grauniad

Jobs I Have Held:

Back Stage Manager Reading Festival, painter and decorator, DJ, elected student politician, wine shop manager, barmaid and shoe model

Where I Grew Up:

I moved every three years with my father serving as a civilian attached to the UK Navy. The beach in Gibraltar was the main location for my misspent youth.

Activities Outside of Work:

Yoga, meditation, Toastmasters, dancing, volunteering