Travel Information Solutions: Navigating the Travel Industry Crash and Recovery

Author: Michael Dziekan, Carol Monaco

Date: April 16, 2020


Travel faces unprecedented pressure from travel restrictions and cascading effects across the broader industry. Business leaders must understand how the industry operates and the role that Travel Information Solutions providers play in enabling smart decisions as the industry’s recovery unfolds.



Outsell used qualitative research and analysis to create this report. Before COVID-19, we completed 15 analyst-led interviews covering the sector with professionals on the ground. We included interviews with professionals from a variety of travel information solutions firms, including B2B media, data and analytics, online travel agencies, and innovative workflow solutions firms in the airline and hospitality sectors.

We also leveraged our database of over 10,000 data, information, and analytics firms that create, aggregate, manipulate, and distribute information, which we augmented with additional secondary research. This analysis was further supported by a deep understanding of information-centric disruptive forces, daily interaction with executives in the information industry, and an analysis of products and services that Outsell conducts as part of its advisory services.


Table of Contents

Why Travel and Tourism?


Introduction: COVID-19 Has Turned the Industry Upside Down

The Travel Industry Lifecycle

The Travel Information Solutions SpaceOutsell Value Chain: Travel

Travel Information Solutions Drivers and Inhibitors

Market Size, Share, and Forecast

Competitive Trends

Essential Actions During the COVID-19 Pandemic

Essential Actions Post-Recovery

Related Research

Appendix 1: Outsell’s Travel Information Solutions Directory

About the Author

About Outsell


List of Figures

Figure 1: Travel Lifecycle

Figure 2: Outsell Travel Value Chain


List of Tables

Table 1: Top 10 Travel Information Solutions Providers

Table 2: Impact of COVID-19 on Travel Lifecycle Phases


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