Jim Hydock- March 17, 2016
A recent focus for our Information Management team is working with libraries that support large research-intensive organizations. In two different instances, both libraries were straining under the weight of information technology and systems that had been cobbled together over the past 15 years or so—not that things weren’t working, they were, but not efficiently: data remained in siloes, different systems couldn’t communicate, certain tools were well-past their shelf life and needed to be replaced. More importantly, both libraries knew user expectations were rising and they needed to get a better handle on delivering what their researchers needed to be more productive.
Together with our partner dprism, we worked with each library’s management team to set up a step-by-step process to get things moving. First we assessed the current state of their infrastructure so we had a baseline. We then interviewed key stakeholders from different functional groups that depended on the library to understand their needs, and also benchmarked similar libraries for best practices. Based on what we learned, we worked with management to come up with an “ideal information environment,” and then drew up a multi-year roadmap to reach that ideal state.
The results: a customer-centric focus, greater efficiency and flexibility, friction-less access to content, and improved return on investment for the libraries. Learn more about our process here.