The Value of Libraries: Justifying Corporate Information Centers In The Year of Accountability
This Briefing picks up on what Outsell sees as a key driver in the information industry this year -accountability. It applies key concepts of measurement and evaluation to the corporate information center function by addressing cost-containment and staff issues from a practical perspective.
Pub Date: April 23, 2001
Type: Briefing
Segment: IM
Keywords: Benchmarking, Best Practices
Pages: 21
Format: PDF 
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Table of Contents
- Background: Surviving the Rough Waters
- What's the Goal? Understanding Organizational Objectives
- The Call to Arms: Getting Staff, Stakeholders, and Influencers On-Board for Change
- Telling Your Story: Using Numbers to Make Your Case
- Collecting Data: Gathering Information About the Library's Tangible Return on Investment
- Crunching the Numbers: Calculating an ROI Statement
- Leveraging User Feedback: Loyalty, Needs Assessment and Satisfaction
- Comparative Data: Benchmarking Your Operation Against Competitors
- Outsell's Research Results: What End Users Say
- About Corporate Libraries
- Use Only What You Need: Insuring that Every Expenditure Ties to Expressed User Needs
- Who's Important? Identifying Mission-Critical FGUs
- In Outsell's Opinion