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Information Management 2.0 Advances Collaboration, Communication, and Knowledge Management

Image of Joanne Lustig

Author: Joanne Lustig, Vice President & Lead Analyst

As a follow-up to our report “Information Management Best Practices: Enterprise 2.0” (July 26, 2007), this Briefing provides a view on how 2.0 tools and applications are impacting information management (IM) functions. It provides:

- Data illustrating how web behaviors are shifting in the enterprise;
- Information showing that information professionals as a group are outpacing their colleagues in adopting 2.0 tools;
- Three case studies of IM functions advancing collaboration, communication, and knowledge management in a 2.0 world;
- Imperatives for information managers who want to embrace 2.0 tools and drive them within the enterprise.

Pub Date: August 30, 2007
Pages: 17
Format: PDF Application_pdf

Table of Contents

  • Why This Topic?
  • Shifting Web Behaviors in the Enterprise
  • IM and 2.0: Perfect Together
    1. Case Study: Collaboration at 3M with InfoPlace
    2. Case Study: Building Communities and Making Connections at Sun Microsystems
  • 2.0: Promise and Problems for Knowledge Management
    1. Case Study: Managing Knowledge with DSpace at IHG
    2. Behaviors and Compliance
  • Imperatives for Information Managers

    • Tables & Figures

  • Figure 1. Current and Planned Use of New Media Delivery Types
  • Table 1. Current Usage of New Delivery Media Types
  • Figure 2. InfoPlace for 3M’s Link Resolver Team
  • Figure 3. Sun’s Second Life Library
  • Figure 4. Sun Pavilion in Second Life
  • Figure 5. Illustration of Sun’s Use of Twitter