Global Digital Engagement - Leveraging Opportunities to Increase Impact and Reduce Complexity
A myriad of engagement variables and the multiple options for each create complexity that can stymie even the savviest of global digital marketers. How do companies begin to address that complexity and make meaningful progress towards solving the engagement puzzle in ways that are sustainable, scalable, and affordable? Great strides towards taming complexity can be made by understanding and leveraging the core premise of engagement: it is a relationship that develops as the result of a series of interactions, each of which builds on the last and delivers value and satisfaction. By focusing on and improving the dynamics of each interaction, managers take a bottom-up approach to engagement, instead of a top-down approach that often provides no clear vision of how to actually do engagement successfully. This paper is designed to remove the mystery and anxiety of delivering high-value interactions that lead to engagement.
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April 1, 2011