Information Management Best Practices: Benchmarking ToolKit

Benchmarking is a vital exercise that enables an organization to learn about itself and provides critical data to guide continuous growth and improvement. Yet Outsell’s research indicates that only about one-third of corporate and government information management (IM) functions conduct benchmarking studies. This ToolKit offers a step-by-step guide to benchmarking, including:

- How to build a cross-functional internal benchmarking team;
- Outsell’s five steps for a thorough benchmarking project;
- Essential actions for information managers who want to improve their operations;
- An appendix with examples of data reported from actual benchmarking studies.