Information Management Benchmark: 2009 State of the Function
This report is based on data from 591 corporate, government, education, and healthcare library/information center and vendor portfolio information managers who responded to Outsell’s 2009 Information Management Benchmark survey, and contains critical data for information managers. Since Outsell began reporting on the state of information management (IM) functions 10 years ago, the world has not experienced such economic uncertainty as it faces today. This sense of unease is reflected in the results of our 2009 study. Not only are IM budgets and staffing numbers dropping, but we also see some “deer in the headlights” mentality regarding staff deployment, service delivery, planning and performance methodologies, and challenges. The report contains:
- Data on IM budgets in 2009 and 2010 (forecast), including budget allocation and digital content spending;
- Data on IM staffing levels, services offered, and Web 2.0 service delivery;
- Analysis of the IM functions’ use of strategic planning and performance methodologies;
- Study respondents’ most effective metrics and marketing techniques, including a table listing the five most effective metrics broken out by corporate, government, and education sectors;
- Challenges facing information managers, and recommendations for addressing them;
- Implications for information managers facing reduced budgets.