Briefing: Information Content Management Best Practices: Driving Or Being Driven ? The State Of Enterprise Records Management

Information management executives are increasingly assuming the role of records management (RM) for the enterprise, but it's a daunting challenge fraught with limited funding, low management awareness, proliferation of uncontrolled e-content creation, and lack of IT infrastructure

- all at a time when regulatory demands are putting pressure on organizations to get auditable RM programs in place. This Briefing examines the state of the RM function and provides information management executives with recommendations on whether and how to tackle RM in their enterprise. Drawing on Outsell's annual Content Management study data and interviews with records management executives from nine organizations, it examines best practices in a rapidly expanding and evolving field. The Briefing includes a summary of key drivers and trends; key metrics on RM functions; a detailed look at best practices within Xerox and profiles of RM functions in eight other organizations; and an overview of IT solutions for RM on the market. For information management executives, this is an essential guide for setting up or refining an RM operation and lifting the status and importance of the function through cooperation with other functions in the enterprise.