Providers of Outbound Call Center Services
A provider of contact center solutions requested profiles of top and potential competitors, as well as statistical data of postsecondary institutions in the United States according to the following three criteria:
- For-profit/non-profit status of the institution
- Presence of continuing and professional education (CPE) programs
- Presence of online distance-learning programs
- Which segments offer the greatest potential opportunity?
- Which competitors offer the greatest potential threat?
- What are competitors' respective market positions and product offerings?
To execute this analysis, Eduventures used secondary-source research to develop company profiles of outbound call center services and data on postsecondary institutional segments.