Providers of Outbound Call Center Services

Inquiry Overview

A provider of contact center solutions requested profiles of top and potential competitors, as well as statistical data of postsecondary institutions in the United States according to the following three criteria:

• For-profit/non-profit status of the institution


• Presence of continuing and professional education (CPE) programs


• Presence of online distance-learning programs

Key Questions

• Which segments offer the greatest potential opportunity?


• Which competitors offer the greatest potential threat?


• What are competitors' respective market positions and product offerings?

Methodology

To execute this analysis, Eduventures used secondary-source research to develop company profiles of outbound call center services and data on postsecondary institutional segments.